Terms of Service
These terms govern the use of the Pulsero website, account access and related services.
Acceptance of terms
By accessing or using Pulsero, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use the website or any related services.
Use of the website and services
The Pulsero website and services are provided to facilitate account access, support and delivery of the classification service. You agree not to misuse or attempt to abuse the service, attempt unauthorised access to any part of the system, submit false or malicious content, or interfere with the operation of the service or infrastructure.
Account access
Participation in the Pulsero service is subject to acceptance, eligibility and availability. The service is provided to allow UK estate agencies to classify inbound seller enquiries using Pulsero's classification infrastructure. Users acknowledge that the service is in active development and may change during the subscription period, that account access may be withdrawn with reasonable notice, and that real seller enquiry data processed is subject to a separate Data Processing Agreement.
Data processing
Where Pulsero processes personal data relating to sellers on behalf of an estate agency, Pulsero acts as a data processor and the estate agency acts as the data controller. This relationship is governed by a Data Processing Agreement entered into prior to processing commencing. Estate agency clients are responsible for ensuring they have a lawful basis to share seller enquiry data with Pulsero for processing.
Automated processing
Pulsero uses automated systems to analyse seller enquiry content and produce classification outputs. These outputs are recommendations only. The estate agency remains solely responsible for all decisions made in relation to sellers. Pulsero does not make autonomous decisions that produce legal or similarly significant effects on individuals.
No guarantees
Pulsero is provided on an “as available” basis. While reasonable efforts are made to provide a reliable service, Pulsero does not guarantee uninterrupted availability, error-free operation or suitability for any particular purpose. Classification outputs are indicative and should not be treated as definitive assessments of seller intent.
Intellectual property
All content, branding, software, methodology, designs and materials associated with Pulsero remain the property of Pulsero unless otherwise stated. No part of the website or service may be copied, reproduced, reverse-engineered or distributed without prior written permission. Seller enquiry data submitted for classification remains the property of the estate agency client.
Limitation of liability
To the fullest extent permitted by law, Pulsero shall not be liable for any indirect, incidental or consequential loss arising from the use of the website or related services, including loss of revenue, data or business opportunity. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence.
Governing law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
These Terms of Service may be updated from time to time as the product and business evolve. Continued use of the website following updates constitutes acceptance of the revised terms. Material changes will be communicated with reasonable notice.
Acceptable use
Customers may not use Pulsero to process data unrelated to genuine seller enquiries, attempt to reverse-engineer or extract the classification methodology, resell or sublicense access to the service, submit synthetic, fabricated or malicious content for classification, or circumvent usage limits or access controls. Pulsero reserves the right to investigate and take action against any suspected misuse.
Subscription and billing
Paid plans are billed monthly in advance. Payment is processed via Stripe. Subscriptions renew automatically unless cancelled before the next billing date. The Foundation plan is provided as a 14-day free trial with a 50 classification limit and does not require a payment method. Pulsero reserves the right to change pricing with at least 30 days' notice to existing customers.
Refunds
Monthly subscription fees are non-refundable. If you cancel your subscription, you will retain access to the service until the end of the current billing period. No partial refunds are issued for unused classifications or unused days within a billing period.
Suspension and termination
Pulsero may suspend or terminate account access immediately where a customer breaches these terms, fails to make payment, or where continued access poses a risk to the service or other customers. Where possible, reasonable notice will be given before suspension. Customers may cancel their account at any time via written notice to hello@pulsero.io.
Data on termination
On termination of an account, Pulsero will delete all customer data within 30 days unless retention is required by law. This is consistent with the Data Processing Agreement. Customers may request earlier deletion at any time by contacting legal@pulsero.io.
Contact
Questions regarding these terms can be directed to privacy@pulsero.io.
Company details
Pulsero Ltd, Suite A, 82 James Carter Road, Mildenhall, IP28 7DE. Registered in England and Wales, Company No. 17369221.
Effective date
These terms are effective from July 2026.